Contact Us

We want your experience to be amazing - feel free to contact us at info@karmaandluck.com for any questions.

Return and exchanges

All orders can be returned/exchanged within 30 days after the date of delivery for a full refund, with proof of purchase.

• Replacements are offered if the item is defective and within 30 days of being purchased
  *damages caused by regular wear do not qualify for a replacement.
• After an exchange is made, the item(s) do not qualify for refunds.
• Returns are processed within 5-7 business days after being delivered and received.
• Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.
• Return labels will be provided only for damaged or defective products within the policy time.
• Please note that original shipping fees are non-refundable.

Returns with a company-provided label

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return:

Damaged - replacement- exchange

Ship the item(s) back within the next three business days.

Returns without label

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Karma and luck are not responsible for packages lost in transit if sent via a non-trackable carrier.

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return or refund.

Ship the item(s) back within the next three business days.

Our shipping address for returns is:

Karma and Luck
Returns department
1945 e. Russell road, suite 208
Las Vegas, NV 89119

Cancellation

If you have placed an order within 5 hours you may request a cancellation for a full refund.